Services Executive

  • Received an award or special recognition
  • Received one or more certifications
  • Networked with other professionals
  • Earned one or more college degrees
  • Limited-edition achievement recognizing early members of Workfolio
  • Endorsed by co-workers or clients

Summary

SENIOR BUSINESS ARCHITECT AND SERVICES TECHNOLOGIST
All Aspects of Services: Analysis - Development – Delivery – Marketing – Financial – Sales - Consulting


A highly accomplished Business and IT professional that has a proven record of expertise and results in solving complex business and technical problems. I have continuously demonstrated the ability to integrate experience, education, analysis, divergent paradigms and tools to align with and support strategic business goals by effectively applying technology, process and organizational assets within a highly fluid environment to deliver required customer outcomes while increasing value to the business. My key strengths encompass the ability to grasp complex topics, synthesize ideas into actionable plans which are successfully executed.

Career Timeline

  1. -
    Global Senior Services Marketing Manager, Virtual Instruments
    This is a multi-disciplined role that has encompassed the entire Services Process; strategy, design, development, integration, operations and marketing of various services offering. These offerings include Managed Services, Professional Services, Educational Services and Support Services.
  2. -
    Six Sigma - Yellow Belt Certification, Six Sigma B, International Standards Board
  3. -
    Advisory Board Member, TSIA - Managed Services
  4. -
    Principal Consultant, Sage Service Solutions
  5. -
    NMS Manager, Brocade
  6. -
    Network Management System Operations Manager / Bus, Brocade
    • Responsible for the revitalization of the managed service offerings; NMS, MES, MS bundle and Telco lines of business
    • Researched, designed and implemented an ITIL strategy and alignment with ISO 20000 and ISO 27002 for the managed service organization. This effort allowed the company to provide remote access and monitoring services to government organizations and financial institutions worldwide.
    • Worked with 3rd party auditors for initial ISO20000 audit and overall risk assessment and mitigation of service offering.
    • Solidified revenue and cost streams, reduced costs, increased revenues and obtained the highest gross margins for all lines of business within the services organization in 2007 through 2009.
    • Led strategic efforts to develop and execute a product and services technology roadmap to align with the corporate objective of going wider and deeper into the data center and LAN environments
    • Successfully designed and implanted two new data centers prior to closing a single legacy data center. This was accomplished in a multi-supplier (19) environment which consisted of internal staff, strategic partners, out-sourcing and co-sourcing providers. This SAAS project was delivered under budget, prior to timeline estimates and with no customer impact.
    • Led Network Management System new development effort to identify product/service requirements, issue RFI’s and conduct vendor reviews culminating in a proof of concept test with the finalist to select a new NMS reporting platform and a new secure remote access maintenance system.
  7. -
    Principal / COO, 20/20 Technologies
    • Developed products and services including positioning, value proposition, marketing collateral, sales presentations and analysis methodology. Developed complete “end to end” distance connectivity packaged offering to customers.
    • Lead Operations organization with 32 staff members.
    • Created and implemented an operational excellence program that included risk, financial, market and capacity inputs aligned with organizational resource and capabilities to align the appropriate execution plan that were aligned with business and customer goals.
    • Collaborated with the CEO, CFO, CIO, outside legal counsel and investors regarding the development of operational excellence aligned with corporate strategy and financial objectives.
    • Integrated new line of business with existing offerings. Defined, implemented, and documented process flows and hand-off points for client engagement, opportunity analysis and design, proposal packaging and implementation for: hardware, software, optimization, monitoring & communications.
    • Developed and implemented corporate strategy and tactical execution plan for discovering, analyzing and implementing emerging business/technical options for connectivity and services delivery to existing and potential customers.
    • Directly responsible for leading a team to determine customer application requirements, developing an appropriate design and selecting the technology and carrier(s) most suited to the customer’s requirements. This ultimately became a connectivity lifecycle management program which increased profitability, responsiveness and clearly defined roles and responsibilities.
  8. -
    Director Product Management & Business Application, Universal Access
    • Evaluated existing product line or Transport services. Based on my evaluation product plans were developed and launched including SONET, IP, Optical networking and collocation product offerings.
    • Defined and successfully launched business development strategy, marketing plan, implementation plan and measurement practices for Channel and Alliance partners.
    • Provided extensive design, engineering and consulting support to our customer’s regarding business operations, total cost of ownership, the appropriate use of technology, business process modifications, systems and support services to provide value in support of their business requirements.
  9. -
    Senior Director of Business Strategy and Developme, Telenisus Corp.
    • Defined and designed the corporate infrastructure strategy and business continuity plan. Collaborated in the building of two data centers and a NOC along with the connectivity infrastructure.
    • Led a team responsible for reviewing traditional and emerging carriers’ technology and service offerings. Was personally responsible for strategic supply chain management including negotiations of MSA contracts, pricing, implementation and defined service levels.
    • Directed Telenisus’ corporate strategy to reduce SG&A, redefine sales territories, realign partner and procurement relationships and redefine products and services to support the sales delivery engine.
  10. -
    MA, Applied Professional Studies, DePaul University
  11. -
    Director, Product Management - Emerging Transport , Ameritech Corp.
    Director, Product Management - Emerging Transport Products and Operational Support Systems
    • Successfully directed a management team in support of a $1.5 billion revenue stream for a family of transport products and services. Product management responsibilities included digital HiCap transport, SONET, and Network survivability services for the retail and wholesale markets.
    • Business owner driving a cross-functional team which developed the strategy and supporting business case for a “SONET Network Management System”.
    • Consultant to Corporate Strategy, Network Architecture Planning, Legal and Regulatory functions to drive key policy and technology changes needed to be more competitive in the market place.
    Ameritech Enhanced Business Services (Promoted to Corporate Middle Management) (1992 – 1997)
    Senior Data Solutions Consultant – Technical Sales
    • Responsible for supporting the branch direct and channel sales staffs, including complex consultation and presentations, designing and closing sales of large Data and Voice applications.
    • Consistently exceeded sales objective, 1997–120%, 1996–125%, 1995–125% and 1994-152%.
    • Responsible for mentoring sales representatives as a “subject matter expert” in data applications.
    Operations Manager – Systems Analyst – Senior Design Architect – Database Applications Programmer (ATT BELL LABS) (Transferred to Sales) (1984 – 1992)
    • On-site Operations Manager for a staff of 32 technicians and Engineers – I&M and Systems
    • Systems Analyst responsible for IT related systems operations and management processes
    • Senior Design Architect for LAN and WAN topologies and connectivity
    Illinois Bell Telephone (ATT Divestiture assigned to Ameritech) (1979 – 1984)
    • PBX Installation Journeyman Technician – Installation of customer voice and data systems
  12. -
    BA, College of Business and Management, National-Louis University
  13. -
    AS, Police Science, Triton Jr. College
  14. -
    Certificate, LAN Management, DePaul University
  15. -
    Certificate, Telecom, DePaul University
  16. -
    Certificate, Finance for Executives, Northwestern University
  17. -
    Certificate, Business Analyst Program, Northwestern University
  18. -
    Student, Riverside Brookfield

Experience Highlights

  • Global Senior Services Marketing Manager
    Virtual Instruments
  • Advisory Board Member
    TSIA - Managed Services
  • Principal Consultant
    Sage Service Solutions
  • NMS Manager
    Brocade

Education Highlights

  • Six Sigma - Yellow Belt Certification, Six Sigma Business and Technical Analysis
    International Standards Board
  • MA, Applied Professional Studies
    DePaul University
  • BA, College of Business and Management
    National-Louis University
  • AS, Police Science
    Triton Jr. College

Causes

Skills

  • Cloud Computing
  • Telecommunications
  • Storage
  • Pre-sales
  • Data Center
  • Business Analysis
  • Product Management
  • Process Improvement
  • Program Management
  • ITIL
  • Virtualization
  • Business Management
  • Enterprise Architecture
  • Solution Design
  • Change Management
  • IT Service Management
  • New Business Development
  • SaaS
  • Managed Services
  • Process Engineering
  • Solution Selling
  • WAN
  • Contract Negotiation
  • Operations Management
  • VMware
  • Management Consulting
  • Requirements Analysis
  • Budgeting
  • Governance
  • Budgets
  • Solution Architecture
  • Storage Area Networks
  • Strategy
  • Integration
  • Strategic Partnerships
  • Cross-functional Team Leadersh
  • Management
  • Business Process
  • Outsourcing
  • Business Development
  • Professional Services
  • Networking
  • Leadership
  • IP

Location

Greater Chicago Area

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